Support
Help, honestly stated
VANTHELION has no public build yet, so there is nothing to install, repair or reset today. This page states exactly what support will cover and what already stands.
Reaching a person
A public support mailbox opens with the first playable build. Until then there is no live support channel — anything claiming to be VANTHELION support today is not us.
What support covers
Each row carries its true state today, not a plan dressed up as a service.
Install and updates
Repair and update troubleshooting, WebView2 runtime problems, and verifying an installer against its published SHA-256 checksum.
At first releaseAccount and sign-in
Browser-based sign-in approval for the desktop client, approved-device management and session revocation. The game never collects your password.
At first releaseBug reports
An in-client report path that attaches logs and build information, plus a form here with safe diagnostic upload for when the client will not start.
At first releasePlayer reports
Reporting misconduct in-game, with human review of the evidence timeline. Sanctions follow published reason codes — no silent, unexplained bans.
At first releasePrivacy requests
Data export and account deletion are honoured from the first day accounts exist. That is a commitment, not a feature scheduled for later.
At first releaseKnown issues
A public list of tracked issues tied to exact build versions, so you can check whether a problem is already known before writing it up.
No public buildBack to the briefing
The landing page carries the current build status, what the client needs, and what the game is trying to be.